German Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opportunity for German Speaking Customer Service Representatives in the social media industry. This role is ideal for energetic individuals who are passionate about digital communication and social networking. As a representative, you will engage with customers in German, providing support and solutions for their inquiries regarding our social media platforms, ensuring they have the best possible experience.
Key Responsibilities
- Handle customer inquiries related to social media services, features, and troubleshooting via phone, email, and chat in German.
- Provide prompt and accurate responses to user questions and concerns regarding their accounts and usage.
- Assist users in navigating the platform and resolving technical issues.
- Document all customer interactions and maintain accurate records in the system.
- Collaborate with internal teams to address user feedback and improve service delivery.
- Stay updated on industry trends and platform changes to better assist customers.
Requirements