German Speaking Customer Service for Renewable Energy industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer a position for German Speaking Customer Service Representatives in the renewable energy industry. This role is an excellent opportunity for individuals passionate about sustainability and customer support. As a key member of our team, you will assist customers in navigating their inquiries related to renewable energy products and services, all while delivering exceptional support in German. Your role will be vital in promoting sustainable practices and enhancing customer satisfaction.
Key Responsibilities
- Respond to customer inquiries concerning renewable energy solutions, installation processes, and service offerings via phone, email, and live chat in German.
- Provide accurate information about renewable energy products, benefits, and available incentives.
- Assist customers through the application and installation process, addressing concerns and providing support.
- Resolve customer complaints and issues with empathy and professionalism.
- Maintain detailed documentation of customer interactions and inquiries in the database.
- Collaborate with technical and sales teams to ensure smooth service delivery.
- Stay informed about industry trends and developments to better assist customers.
Requirements