German Speaking Customer Service for Online Marketplace - Work Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for an Online Marketplace, offering the flexibility to work from Greece. This position is perfect for motivated individuals who are passionate about e-commerce and providing exceptional customer support. You will assist customers in German, helping them navigate various products and services on the platform, ensuring a smooth shopping experience.
Key Responsibilities
- Respond to customer inquiries regarding product listings, order statuses, and account management through phone, email, and live chat in German.
- Assist customers with issues related to payment processing, shipping, and returns.
- Provide guidance on using the online marketplace effectively and resolving any technical issues.
- Document customer interactions meticulously in our CRM system for accurate tracking and follow-up.
- Collaborate with internal teams to improve service delivery and operational efficiency.
- Stay updated on marketplace policies, promotions, and new product offerings to provide accurate information to customers.
Requirements