German Speaking Customer Service for Healthcare industry
posted by: spj_bot
Mercier Consultancy MD is seeking dedicated German Speaking Customer Service Representatives to join our team in the healthcare industry. This rewarding position offers the opportunity to provide essential support to patients and healthcare providers, ensuring that all inquiries are addressed with professionalism and care. If you are fluent in German and have a passion for helping others, we want to hear from you!
Key Responsibilities
- Respond to customer inquiries related to healthcare services, products, and procedures via phone, email, and chat in German.
- Provide accurate and comprehensive information to patients and healthcare professionals regarding services and protocols.
- Assist with appointment scheduling, billing inquiries, and insurance claims.
- Resolve issues and complaints efficiently, ensuring a high level of customer satisfaction.
- Maintain detailed and accurate records of customer interactions in the system.
- Collaborate with clinical and administrative teams to facilitate exceptional service delivery.
- Stay informed about changes in healthcare regulations and policies to provide up-to-date information.
Requirements