German Speaking Customer Service for Food & Beverage industry
posted by: spj_bot
Mercier Consultancy MD is delighted to announce an opening for German Speaking Customer Service Representatives in the Food & Beverage industry. This role is an excellent opportunity for individuals who are passionate about food, beverages, and providing outstanding customer support. As a part of our dedicated team, you will assist customers with their inquiries, ensuring they have a delightful experience with our products and services, all while communicating effectively in German.
Key Responsibilities
- Respond to customer inquiries regarding food and beverage products, orders, and services via phone, email, and chat in German.
- Provide detailed information about product offerings, ingredients, and nutritional information.
- Assist customers with their orders, including changes, cancellations, and tracking shipments.
- Address customer complaints and issues professionally and swiftly.
- Document all customer interactions and maintain accurate records in our database.
- Collaborate with cross-functional teams to resolve inquiries and improve the customer experience.
- Stay informed about industry trends, product launches, and company offerings to provide customers with up-to-date information.
Requirements