German Speaking Customer Service for Financial Services Company in Athens
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an opening for German Speaking Customer Service Representatives for a leading financial services company located in Athens. This role is perfect for individuals who are detail-oriented and are passionate about providing exceptional service within the financial sector. As a customer service representative, you will assist clients with their inquiries and ensure they receive knowledgeable support in German.
Key Responsibilities
- Handle customer inquiries related to financial products and services via phone, email, and chat in German.
- Provide information on account management, investment options, and financial regulations.
- Assist customers with transaction processing, problem resolution, and account updates.
- Document all customer interactions accurately in the CRM system for tracking and follow-up.
- Work closely with internal teams to ensure customer issues are resolved efficiently and effectively.
- Stay informed about market trends and changes in financial services to offer relevant advice to customers.
Requirements