German Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the finance industry. This role is perfect for individuals who thrive on providing excellent service and possess a keen understanding of financial products and services. As a representative, you will assist clients with their financial inquiries and provide insightful guidance while ensuring a positive customer experience.
Key Responsibilities
- Manage customer inquiries regarding financial services, products, and accounts via phone, email, and live chat in German.
- Provide accurate information on account management, loan options, and investment services.
- Assist clients in understanding their financial statements, transactions, and fees.
- Resolve client issues and complaints in a timely and professional manner.
- Document all customer interactions and maintain accurate records in the CRM system.
- Work closely with finance teams to ensure customers receive timely and relevant information.
- Stay informed about financial regulations and products to better assist customers.
Requirements