German Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an excellent opportunity for German Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals with a passion for financial services and a commitment to delivering exceptional customer support. As a representative, you will assist clients in navigating financial products and services while providing support in German.
Key Responsibilities
- Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in German.
- Provide guidance on investment options, account settings, and financial regulations.
- Assist customers with transaction processes, account inquiries, and issue resolution.
- Resolve complaints and issues in a timely and professional manner to ensure a high level of customer satisfaction.
- Accurately document customer interactions and keep detailed records in the CRM system.
- Collaborate with internal teams to enhance service delivery and improve customer experience.
- Stay informed about financial products and industry updates to provide accurate information to customers.
Requirements