German Speaking Customer Service for Digital Marketing Platform - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a Digital Marketing Platform with the chance to work in enchanting Greece. This role is tailored for individuals who are passionate about digital marketing and customer support. As a representative, you will assist clients in navigating the platform, addressing their inquiries, and ensuring they maximize their digital marketing efforts, all while communicating effectively in German.
Key Responsibilities
- Handle customer inquiries regarding the digital marketing platform, including features, pricing, and troubleshooting via phone, email, and chat in German.
- Provide comprehensive guidance to customers on optimizing their use of the platform.
- Assist in onboarding new clients and ensuring they understand platform functionalities.
- Resolve customer complaints and technical issues promptly, maintaining a high level of customer satisfaction.
- Document all customer interactions accurately in the CRM system.
- Collaborate with product and technical teams to relay customer feedback and suggest improvements.
- Stay updated on digital marketing trends and platform updates to enhance customer interactions.
Requirements