German Speaking Customer Service Agent For Online Travel Agency - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to announce a position for a German Speaking Customer Service Agent with a leading online travel agency. In this exciting role, you will have the opportunity to work in beautiful Greece, providing exceptional support to German-speaking clients as they navigate their travel needs and inquiries.
Responsibilities
- Assist German-speaking customers through phone, email, and chat by addressing their questions related to travel bookings, itineraries, and services.
- Provide detailed information about destinations, accommodations, and travel policies to enhance the customer experience.
- Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
- Document customer interactions accurately in the CRM system to maintain quality customer service.
- Collaborate with internal teams to facilitate seamless travel arrangements and service delivery.
- Stay informed about travel trends, promotions, and company updates to provide timely support to clients.
Requirements