German Speaking Customer Service Agent Online Travel Agency - Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to present a fantastic opportunity for a German Speaking Customer Service Agent for a leading online travel agency. This remote position allows you to work from beautiful Greece while providing exceptional service to German-speaking customers, assisting them with their travel inquiries and bookings.
Responsibilities
- Assist German-speaking customers via phone, email, and chat with inquiries related to travel arrangements, bookings, and cancellations.
- Provide accurate information about travel packages, destinations, and policies to enhance customer experience.
- Handle customer complaints with empathy and professionalism, striving for effective solutions.
- Document customer interactions in the CRM system to ensure consistent service and follow-up.
- Collaborate with the travel team to stay informed about the latest offerings and promotions.
- Promote travel-related products and services while encouraging customer loyalty.
Requirements