German Speaking Customer Agent For International Airline - Work In Athens
posted by: spj_bot
Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Agent to join our team in Athens, working for a prestigious international airline. This role is a fantastic opportunity for individuals who are passionate about travel and exceptional customer service. As a Customer Agent, you will assist our German-speaking customers with their flight inquiries, bookings, and any issues that may arise, ensuring they have a memorable travel experience.
Key Responsibilities
- Provide outstanding customer support in German through various channels, including phone, email, and chat.
- Assist customers with inquiries about flight bookings, cancellations, and travel changes.
- Address and resolve customer complaints and issues effectively to ensure satisfaction.
- Accurately document customer interactions in our CRM system.
- Collaborate with other teams to ensure a seamless customer experience.
- Stay updated on airline policies, promotions, and travel regulations to provide accurate information.
Requirements