German Customer Support Consultant for Telecommunications Company - Athens
posted by: spj_bot
Mercier Consultancy MD is on the lookout for a passionate German Customer Support Consultant to join our dynamic team in Athens, supporting a leading telecommunications company. In this role, you will have the opportunity to help German-speaking customers navigate their telecommunications needs, ensuring they receive the best possible service every day.
Key Responsibilities
- Deliver top-notch customer support to German-speaking clients via various channels including phone, email, and chat.
- Assist customers with inquiries related to telecommunications services, billing, account issues, and technical support.
- Troubleshoot problems effectively and provide solutions in a timely manner.
- Document customer interactions comprehensively for follow-up and quality assurance.
- Collaborate with technical teams to resolve complex issues and provide a seamless customer experience.
- Stay updated on the latest products, services, and promotions to better assist customers.
Requirements