French Speaking Customer Service for Software Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce a recruitment opportunity for French Speaking Customer Service Representatives for a leading software company based in Greece. This role is ideal for individuals who are enthusiastic about technology and software solutions while providing exceptional customer support. As a customer service representative, you will communicate with clients in French, assisting them with their inquiries and ensuring a seamless experience with the software products.
Key Responsibilities
- Address customer inquiries related to software products, features, and troubleshooting via phone, email, and live chat in French.
- Guide customers through software installations, configurations, and functionalities.
- Resolve technical issues and provide solutions to enhance user experience.
- Document all customer interactions accurately in the CRM system for effective follow-up.
- Collaborate with technical support and product teams to address customer concerns effectively.
- Stay informed about software updates, company offerings, and industry trends to provide relevant assistance to customers.
Requirements