French Speaking Customer Service for Social Media industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the vibrant Social Media industry. This is a fantastic opportunity for individuals who are passionate about social media and dedicated to providing exceptional support to users while communicating in French. As part of our team, you will engage with customers, address their inquiries, and help enhance their experience on various social media platforms.
Key Responsibilities
- Manage customer inquiries related to social media functionalities, account management, and troubleshooting via phone, email, and chat in French.
- Provide users with guidance on best practices for utilizing social media features effectively.
- Resolve issues related to account access, content moderation, and privacy inquiries.
- Document customer interactions accurately and ensure follow-up where necessary.
- Collaborate closely with the social media team to relay user feedback and improve service offerings.
- Stay updated on social media trends, policies, and features to assist users efficiently.
Requirements