French Speaking Customer Service for Retail industry - Sofia
posted by: spj_bot
Mercier Consultancy MD is excited to offer a fantastic opportunity for French Speaking Customer Service Representatives in the retail industry, specifically based in Sofia. This role is ideal for individuals who are passionate about retail and enjoy helping customers find the best solutions. As a customer service representative, you will engage with clients in French, assisting them with their inquiries and ensuring an exceptional shopping experience.
Key Responsibilities
- Manage customer inquiries related to retail products, orders, and services via phone, email, and live chat in French.
- Provide information on product availability, pricing, promotions, and store policies.
- Assist customers with order processing, returns, and exchanges efficiently.
- Resolve any issues or complaints promptly while maintaining a positive customer experience.
- Document customer interactions accurately in our CRM system for future reference.
- Collaborate with other departments to enhance customer support and service delivery.
- Stay informed about new product launches and retail trends to better assist customers.
Requirements