French Speaking Customer Service for Information Technology (IT) industry
posted by: spj_bot
Mercier Consultancy MD is excited to recruit French Speaking Customer Service Representatives in the Information Technology (IT) industry. This opportunity is perfect for individuals who have a passion for technology and a strong desire to help clients navigate their IT needs. As a representative, you will provide vital support to customers, assisting them with inquiries regarding software, hardware, and IT services while delivering exceptional service in French.
Key Responsibilities
- Manage customer inquiries related to IT products, services, and technical support via phone, email, and live chat in French.
- Assist customers with troubleshooting technical issues and provide step-by-step guidance.
- Educate clients on product features, updates, and best practices for usage.
- Document customer interactions thoroughly to ensure accurate record-keeping.
- Collaborate with technical teams to escalate and resolve complex issues quickly.
- Stay updated on the latest IT trends and advancements to provide accurate information to customers.
Requirements