French Speaking Customer Service for Healthcare industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the healthcare industry. This position is ideal for individuals who are passionate about healthcare and dedicated to providing exceptional support to clients. As a representative, you will assist customers with their healthcare inquiries in French, contributing to a positive and supportive experience.
Key Responsibilities
- Manage customer inquiries related to healthcare services, insurance, and medical products via phone, email, and chat in French.
- Provide comprehensive information regarding services, appointment scheduling, and eligibility requirements.
- Assist customers with claims processing, account management, and resolving any issues that arise.
- Document all interactions accurately in the CRM system to ensure continuity of care.
- Work collaboratively with healthcare professionals and internal teams to address customer needs effectively.
- Stay informed about healthcare regulations, policies, and industry trends to provide accurate and helpful assistance.
Requirements