French Speaking Customer Service for Fintech Company in Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to announce an opening for French Speaking Customer Service Representatives for a leading Fintech company based in Greece. This position is perfect for individuals who are enthusiastic about financial technology and are committed to delivering exceptional customer experiences. In this role, you will engage with clients in French, assisting them with inquiries related to fintech services, products, and account management.
Key Responsibilities
- Manage and respond to customer inquiries regarding fintech services via phone, email, and chat in French.
- Provide detailed information about product features, functionalities, and financial services.
- Assist customers with account setup, troubleshooting, and transaction-related inquiries.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with internal teams to enhance service delivery and improve customer experiences.
- Stay informed about industry regulations, trends, and updates to provide accurate assistance.
Requirements