French Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the finance industry. This role is ideally suited for individuals who possess a strong foundation in customer service and have a keen interest in financial products and services. As a representative, you will assist clients in navigating their financial inquiries while providing exceptional service in French.
Key Responsibilities
- Address customer inquiries related to financial services, account management, and investment products via phone, email, and live chat in French.
- Provide guidance on account setup, transactions, and financial regulations.
- Assist customers with issues related to billing, payments, and service inquiries.
- Resolve customer complaints promptly and professionally, ensuring a positive customer experience.
- Maintain accurate documentation of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to provide customers with the most accurate and timely information.
- Stay informed about financial trends and product offerings to effectively assist customers.
Requirements