French Speaking Customer Service for Cybersecurity Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opportunity for French Speaking Customer Service Representatives for a leading Cybersecurity Company in Greece. This position is perfect for individuals who are passionate about technology and cybersecurity and are committed to providing exceptional customer support. In this role, you will engage with clients in French, assisting them with inquiries related to cybersecurity solutions and services.
Key Responsibilities
- Handle customer inquiries related to cybersecurity products and services via phone, email, and chat in French.
- Provide detailed information regarding product features, installation processes, and security protocols.
- Assist customers with technical issues, troubleshooting, and account management.
- Resolve customer complaints effectively, ensuring high levels of customer satisfaction.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with the technical support team to address complex issues and provide timely solutions.
- Stay informed about cybersecurity trends, products, and best practices to better assist customers.
Requirements