French Speaking Customer Service for Biotechnology industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an opportunity for French Speaking Customer Service Representatives in the Biotechnology industry. This role is perfect for individuals who are passionate about science and technology and are dedicated to delivering high-quality customer support. As a member of our customer service team, you will assist clients in navigating their inquiries related to biotechnology products and services, all while communicating effectively in French.
Key Responsibilities
- Manage customer inquiries regarding biotechnology products, services, and protocols via phone, email, and live chat in French.
- Provide detailed information on product specifications, pricing, and usage guidelines.
- Assist customers with order processing, fulfillment, and any related service inquiries.
- Resolve customer complaints and technical questions promptly and efficiently.
- Accurately document all interactions and maintain comprehensive records in the CRM system.
- Collaborate with scientific and technical teams to provide accurate information and support.
- Stay informed about the latest developments in the biotechnology field to enhance customer interactions.
Requirements