Finnish Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Finnish Speaking Customer Service Representatives in the finance industry. This position is ideal for individuals who have a passion for finance and a commitment to providing excellent customer service. As a customer service representative, you will assist clients in navigating their financial needs and ensure exceptional service in Finnish.
Key Responsibilities
- Handle customer inquiries related to financial products, services, and accounts via phone, email, and chat in Finnish.
- Provide information on banking options, investment opportunities, and financial regulations.
- Assist customers with account management, transaction queries, and troubleshooting issues.
- Resolve customer complaints efficiently, maintaining a high level of professionalism and satisfaction.
- Document all customer interactions accurately in the CRM system for compliance and future reference.
- Collaborate with internal teams to enhance service delivery and address customer needs effectively.
- Stay informed about financial industry trends and company offerings to provide relevant advice to customers.
Requirements