Finnish Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is excited to present a rewarding opportunity for Finnish Speaking Customer Service Representatives in the Banking industry. If you are passionate about finance and committed to providing outstanding customer service, this role is tailor-made for you. In this position, you will assist clients with their banking inquiries and services while delivering exceptional support in Finnish.
Key Responsibilities
- Manage customer inquiries related to banking services, accounts, loans, and transactions via phone, email, and chat in Finnish.
- Provide information on account management, products, and financial services opportunities.
- Assist customers with account openings, service requests, and troubleshooting issues.
- Resolve customer complaints and concerns promptly to ensure a positive banking experience.
- Accurately document all customer interactions and maintain detailed records in the CRM system.
- Collaborate with internal teams to enhance service delivery and address customer needs effectively.
- Stay informed on banking regulations and company products to provide accurate information to customers.
Requirements