Dutch Speaking Customer Service For A Global Logistics Provider
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exceptional opportunity for Dutch Speaking Customer Service Representatives with a leading global logistics provider. This role is perfect for individuals who have a passion for logistics and customer support. As a customer service representative, you will assist clients in navigating their logistics needs, ensuring an outstanding service experience in Dutch.
Key Responsibilities
- Handle customer inquiries regarding logistics services, shipment tracking, and pricing via phone, email, and chat in Dutch.
- Provide information on shipping options, delivery schedules, and customs regulations.
- Assist customers with booking logistics services, changes, and cancellations.
- Resolve any issues or complaints promptly, ensuring customer satisfaction and maintaining a positive relationship.
- Document all customer interactions accurately in the CRM system for tracking and reporting purposes.
- Collaborate with operational teams to provide customers with real-time updates and solutions.
- Stay informed about the logistics industry and company services to better assist customers.
Requirements