Dutch Speaking Customer Service For American Postal Company
posted by: spj_bot
Mercier Consultancy MD is excited to announce a position for Dutch Speaking Customer Service Representatives for an esteemed American Postal Company. This role is perfect for individuals who are passionate about logistics and customer support, and who wish to help clients navigate postal services while providing exceptional assistance in Dutch. You will be a key component in ensuring customers receive the support and information they need for all their postal inquiries.
Key Responsibilities
- Handle customer inquiries regarding postal services, rates, and delivery options via phone, email, and chat in Dutch.
- Provide information on tracking shipments, resolving mail issues, and service availability.
- Assist customers with account management and other service-related requests.
- Resolve issues and complaints efficiently while maintaining high customer satisfaction.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with operational and technical teams to improve service delivery.
- Stay updated on postal regulations and services to provide accurate information to customers.
Requirements