Danish Speaking Products Support Specialist in Sofia, Bulgaria - Paid Relocation
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for a Danish Speaking Products Support Specialist to join our team in Sofia, Bulgaria. This role is ideal for individuals who are enthusiastic about customer service and technology, and who want to assist Danish-speaking customers in maximizing their experience with our products. As a key member of our support team, you will be the first point of contact for customers and play a crucial role in their satisfaction.
Key Responsibilities
- Provide exceptional customer support to Danish-speaking users through phone, email, and chat channels.
- Help customers with inquiries regarding product features, functionalities, and troubleshooting.
- Guide customers through setup processes and resolutions for any product-related issues.
- Document customer interactions thoroughly in our CRM system to ensure accurate records.
- Collaborate with the technical support team for advanced troubleshooting and issue resolution.
- Stay informed about product updates and industry trends to enhance customer interactions.
Requirements