Danish Speaking Customer Service for FinTech Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer a unique opportunity for Danish Speaking Customer Service Representatives at a dynamic FinTech Company, with the chance to work in beautiful Greece. This role is ideal for individuals passionate about both finance and technology, dedicated to providing excellent support to customers. As a representative, you will assist clients in Danish, addressing their inquiries and ensuring a smooth customer experience.
Key Responsibilities
- Handle customer inquiries related to financial products, services, and account management via phone, email, and chat in Danish.
- Provide detailed information on FinTech solutions, fees, and features to help customers navigate their options.
- Assist customers with troubleshooting issues related to online banking and financial transactions.
- Resolve customer queries and complaints promptly, maintaining a high level of satisfaction.
- Document all customer interactions and feedback in the CRM system for accurate tracking.
- Collaborate with internal teams to improve customer service delivery and address client needs efficiently.
- Stay informed about FinTech trends and regulations to provide up-to-date information to customers.
Requirements