Czech Speaking Customer Service for Aviation industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an outstanding opportunity for Czech Speaking Customer Service Representatives in the Aviation industry. This role is designed for individuals who are passionate about travel and customer service excellence. You will be responsible for assisting customers with their inquiries related to aviation services while communicating effectively in Czech.
Key Responsibilities
- Manage customer inquiries regarding flight bookings, cancellations, and travel information via phone, email, and chat in Czech.
- Provide accurate information about flight schedules, baggage policies, and additional services.
- Assist customers with the booking process, changes, and special requests.
- Resolve customer issues and complaints promptly and courteously, ensuring high levels of satisfaction.
- Document all interactions accurately in the CRM system for effective tracking and reporting.
- Collaborate with operational teams to ensure seamless customer experiences and timely updates.
- Stay informed about industry trends and company services to provide valuable assistance to customers.
Requirements