ERP HCM Support Senior Manager
posted by: spj_bot
Overview of the Role: The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services.
Roles and Responsibilities:
- Lead and manage the ERP/HCM L1 support operations.
- Develop and implement support frameworks and processes.
- Collaborate with global stakeholders to align support strategies with business objectives.
- Oversee the resolution of complex support issues and escalations.
- Ensure compliance with global support standards and practices.
- Manage a team of support professionals, providing guidance and support.
- Monitor and report on the effectiveness of support operations.
- Drive continuous improvement in support processes and systems.
Key Deliverables:
- Successful implementation of support frameworks and processes.
- High stakeholder satisfaction and engagement.
- Efficient resolution of support issues and escalations.
- Regular reports on support operations and their impact.
Key Functional and Operational Skills: