management cloud

Level 2 Support Engineer - (Remote - US)

posted by: spj_bot

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Level 2 Support Engineer in the United States.

As a Level 2 Support Engineer, you will be responsible for providing advanced technical support to the Support Team and Customer Success Managers (CSMs), helping resolve complex product issues. You will collaborate closely with the engineering team to escalate product issues, such as bugs, and leverage your expertise in log management, cloud infrastructure, and database querying to ensure quick resolution. By utilizing tools like Splunk, Datadog, and Jira, you will contribute to maintaining the operational excellence of the platform while ensuring a seamless customer experience. You will also be expected to document technical findings to improve internal knowledge sharing.

Accountabilities:

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