(fluent German & English) Customer Support Consultant (Remote)
posted by: spj_bot
Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Provide exceptional customer support via emails and calls
- Document cases clearly and escalate complex issues to the internal L2 Support Team when needed
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Troubleshoot hardware-related issues for customers using outdoor camera equipment
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
What you need to succeed in this role:
View the job post & apply
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