Mercier Consultancy MD is thrilled to announce an opportunity for Estonian Speaking Customer Service Representatives in the Renewable Energy industry. This role is ideal for individuals who are passionate about sustainability and committed to delivering top-notch customer service. In this position, you will assist customers in understanding renewable energy solutions and provide exceptional support in Estonian.

Key Responsibilities

• Manage customer inquiries related to renewable energy products, services, and initiatives via phone, email, and chat in Estonian.
• Educate customers on energy-efficient practices and the benefits of renewable energy options.
• Assist customers with account management, service inquiries, and troubleshooting various issues.
• Document all customer interactions accurately in our CRM system, ensuring compliance with regulations.
• Collaborate with technical teams to resolve issues and improve the customer experience.
• Stay informed on industry developments and company offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Estonian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and eager to provide excellent support to patients and healthcare providers. You will have the chance to make a meaningful impact by assisting customers in navigating pharmaceutical services and products in their native language.

Key Responsibilities

• Provide exceptional customer service by addressing inquiries regarding pharmaceutical products, services, and prescriptions via phone, email, and chat in Estonian.
• Educate customers on medication usage, potential side effects, and safety guidelines.
• Assist with the resolution of issues related to orders, billing, and insurance claims.
• Document customer interactions accurately and maintain detailed records.
• Work closely with healthcare professionals to ensure accurate information dissemination.
• Stay current on pharmaceutical policies and product updates to provide comprehensive support.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Serbian Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are detail-oriented and have a passion for providing outstanding customer service in a financial setting. As a customer service representative, you will assist clients in navigating banking products and services, ensuring a smooth and positive experience in Serbian.

Key Responsibilities

• Handle customer inquiries related to banking services, account management, and financial products via phone, email, and live chat in Serbian.
• Provide information about account balances, transaction details, and services, ensuring clarity and understanding.
• Assist customers with account openings, loan applications, and troubleshooting issues.
• Resolve customer complaints and concerns promptly and professionally.
• Document customer interactions accurately in the CRM system, adhering to compliance and regulatory standards.
• Collaborate with internal departments to ensure customers receive comprehensive support.
• Stay informed about new banking products, services, and industry regulations to provide accurate guidance.

Requirements

Mercier Consultancy MD is excited to offer an exceptional opportunity for Dutch Speaking Customer Service Representatives to join a global leader in the Banking and Financial Services sector. This role is perfect for individuals eager to be a part of a dynamic team and ensure customers receive outstanding support in their financial endeavors.

Key Responsibilities

• Provide comprehensive customer service in Dutch via phone, email, and live chat, addressing inquiries related to banking and financial services.
• Assist customers with account management, transactions, and financial product information.
• Resolve customer issues and concerns with a focus on maintaining customer satisfaction and loyalty.
• Document all customer interactions and transactions in the CRM system for accurate record-keeping.
• Collaborate with other departments to ensure a seamless customer experience and timely responses to inquiries.
• Stay updated on industry trends, banking products, and company policies to provide informed support.

Requirements

Are you passionate about fintech and mobility technology? We’re looking for a proactive, detail-oriented, and organized professional to join a fast-growing startup in the mobility-fintech space. This role is ideal for someone who thrives in dynamic environments, enjoys juggling multiple responsibilities, and can seamlessly support both operations and leadership.

Key Responsibilities

Office Administration

• Manage day-to-day office operations to ensure smooth workflows.
• Organize meetings, appointments, and corporate events.
• Maintain records, files, and documentation in a secure and organized manner.
• Support onboarding of new employees and coordinate HR-related activities.
• Monitor and ensure compliance with company policies and procedures.

Project Coordination

• Assist in planning, tracking, and monitoring projects from initiation to delivery.
• Prepare project timelines, schedules, and trackers to ensure deadlines are met.
• Facilitate communication between teams, stakeholders, and external partners.
• Organize project meetings, prepare agendas, capture minutes, and follow up on action items.
• Identify risks, bottlenecks, or delays and escalate issues promptly for resolution.

CEO Support

Mercier Consultancy MD is excited to present a fantastic opportunity for Slovak Speaking Customer Service Representatives in the banking industry. This position is perfect for individuals who have a keen interest in finance and enjoy helping customers navigate their banking needs. As a part of our dedicated team, you will provide exceptional support and service to clients, using your Slovak language skills to ensure clear communication.

Key Responsibilities

• Handle customer inquiries related to banking services, account management, and financial products via phone, email, and chat in Slovak.
• Educate clients on banking processes, account features, and online banking tools.
• Assist customers with troubleshooting issues related to transactions and account discrepancies.
• Document all customer interactions accurately and ensure follow-up as needed.
• Collaborate with internal teams to resolve complex customer issues efficiently.
• Maintain up-to-date knowledge of banking regulations and financial products.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Latvian Speaking Customer Service Representatives in the retail industry. This role is perfect for individuals who are passionate about customer service and thrive in a fast-paced retail environment. You will be responsible for assisting customers with their inquiries, providing product information, and ensuring a positive shopping experience through your communication skills in Latvian.

Key Responsibilities

• Handle customer inquiries related to products, services, and order status via phone, email, and chat in Latvian.
• Provide assistance with product selection, returns, exchanges, and complaints.
• Ensure customers are informed about current promotions, sales, and service updates.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with the sales and inventory teams to resolve customer issues effectively.
• Stay updated on retail products and market trends to provide informed recommendations.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Latvian Speaking Customer Service Representatives in the Energy sector, specifically within the Oil & Gas industry. This role is perfect for individuals who are passionate about energy solutions and committed to excellent customer service. As a representative, you will assist clients and customers in navigating their inquiries, providing vital support in Latvian.

Key Responsibilities

• Manage customer inquiries regarding oil and gas services, pricing, and industry regulations via phone, email, and live chat in Latvian.
• Provide accurate and timely information on products, services, and account management.
• Assist customers with troubleshooting issues related to their services and accounts.
• Document all customer interactions diligently in the CRM system.
• Work collaboratively with technical and administrative teams to resolve customer issues.
• Stay informed about industry developments to keep customers updated and informed.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Latvian Speaking Customer Service Representatives in the aviation industry. This position is perfect for individuals who are passionate about aviation and are dedicated to providing exceptional service to customers traveling or engaging with aviation services. As a representative, you will assist clients in Latvian, ensuring they have a seamless and positive experience.

Key Responsibilities

• Manage customer inquiries related to aviation services, bookings, and flight information via phone, email, and chat in Latvian.
• Provide assistance with ticketing, baggage inquiries, and travel changes.
• Resolve customer issues and concerns with professionalism and efficiency.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with airline and airport personnel to provide accurate information to customers.
• Stay updated on industry regulations, airline policies, and upcoming travel news.

Requirements

Mercier Consultancy MD is thrilled to offer a remarkable opportunity for Dutch Speaking Customer Service Representatives for a prominent German multinational corporation. This role is ideal for individuals who are passionate about providing top-quality customer service and interested in working within a global environment. As a representative, you will assist customers with inquiries and deliver exceptional support in Dutch.

Key Responsibilities

• Manage customer inquiries related to products and services via phone, email, and chat in Dutch.
• Provide detailed information about product features, pricing, and company policies.
• Assist customers with order processing, changes, and cancellations.
• Resolve customer complaints and issues efficiently, ensuring a high level of satisfaction.
• Document customer interactions accurately in the CRM system for future reference and analysis.
• Collaborate with various departments to provide informed and timely responses to inquiries.
• Stay updated on company products, services, and industry trends to best support customers.

Requirements