Staff ML Engineer (Semantic Search & RAG Architecture)

Location: New York, NY

Employment Type: Full-time

Work Arrangement: Hybrid (3 days per week in-office)

About the Role

Our client, is the startup discovery engine used by the world's largest venture capital firms to find and invest in promising founders. They map the startup landscape to ensure hundreds of billions of dollars are routed efficiently. They have raised $30 million in funding.

They are seeking a Staff ML Engineer to lead the development of their core AI features. This is a high-impact role where improvements in ML outcomes directly enable customers to find better investment opportunities, driving innovation globally.

Scope of the Role

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including Forrester and Gartner.

We are seeking a highly skilled Technical Lead to drive the development and integration of a Customer Data Platform (CDP) leveraging the AWS ecosystem. The ideal candidate will have extensive experience in AWS and integrating solutions across multiple marketing interfaces. This is a high-impact role that involves technical discussions with the client, with no formal interview process.

Responsibilities

• Lead the technical design, development, and deployment of the CDP solution using AWS services.
• Integrate the CDP with multiple marketing platforms and interfaces.
• Collaborate with client stakeholders to understand requirements and provide technical guidance.
• Ensure best practices in cloud architecture, scalability, and security.
• Act as a technical point of contact for the client, providing expertise and recommendations.

Requirements

Founding ML/Data Science Engineer

Location: San Francisco, CA (Hybrid) Employment Type: Full-time

About the Role

Our client is building the revenue execution system for B2B enterprises, tackling the underpenetrated space of post-sales enablement. They are combining LLMs with structured customer data to automate account scoring, cohort segmentation, and expansion playbooks. As a Founding ML/Data Science Engineer, you'll work directly with the founders to architect, build, and scale this platform from 0 to 1, with full ownership of core features.

This role requires a hybrid engineer who can both architect production ML systems and make sophisticated modeling decisions. You'll need to be equally comfortable with classical ML and cutting-edge language models.

Core Responsibilities

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, chats, and social media;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet  KPI;
• Communicate with developers and cross-functional specialists. 

What you need to succeed in this role:

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via calls, chats, and emails;
• Troubleshoot user issues and offer clear, solution-oriented guidance;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet  KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Our client isn’t just a marketing agency - they’re creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, they offer a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns - they deliver results.

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

As a CRM Manager, you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

🔹 Plan, implement, and optimize CRM strategies to boost player retention and engagement.

🔹 Create personalized campaigns using email, SMS, push notifications, and in-platform messaging.

🔹 Analyze customer data & behavior, using insights to drive segmentation and targeted marketing initiatives.

🔹 Collaborate with marketing, product, and data teams to ensure seamless execution of CRM initiatives.

Our client isn’t just a marketing agency - they’re creative partners to their clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, they offer a comprehensive suite of expert services. By combining creativity with data-driven insights, they don’t just deliver campaigns - they deliver results.

Our client is a fast-growing company in the iGaming industry, dedicated to delivering top-tier player experiences through innovative marketing and customer engagement strategies. They are now looking for a Danish-speaking CRM Manager to join their team in Copenhagen and take their customer relationship management to the next level!

As a CRM Manager, you will be responsible for developing and executing CRM campaigns, ensuring top-tier customer engagement, retention, and reactivation strategies. You will work closely with cross-functional teams to create personalized, data-driven campaigns that enhance the customer journey.

🔹 Plan, implement, and optimize CRM strategies to boost player retention and engagement.

🔹 Create personalized campaigns using email, SMS, push notifications, and in-platform messaging.

🔹 Analyze customer data & behavior, using insights to drive segmentation and targeted marketing initiatives.

🔹 Collaborate with marketing, product, and data teams to ensure seamless execution of CRM initiatives.

Are you a creative marketer who thrives on testing strategies and discovering what really moves the needle? We’re looking for a Marketing Coordinator to join our global marketing team at Keycafe. In this role, you’ll take ownership of our German marketing channels. You’ll create and execute campaigns across multiple channels, including email, social, blog, paid media, webinars, and more, with the goal of identifying the most effective growth levers for your industry.

If you enjoy working across the full marketing funnel, love crafting messages that convert, and want to make a measurable impact in a growing tech company, we’d love to hear from you.

Are you a creative marketer who thrives on testing strategies and discovering what really moves the needle? We’re looking for a Marketing Coordinator to join our global marketing team at Keycafe. In this role, you’ll take ownership of our French marketing channels, primarily targeting France. You’ll create and execute campaigns across multiple channels, including email, social, blog, paid media, webinars, and more, with the goal of identifying the most effective growth levers.

If you enjoy working across the full marketing funnel, love crafting messages that convert, and want to make a measurable impact in a growing tech company, we’d love to hear from you.

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do: