Dutch Speaking Customer Service Agent For Mercedes - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opportunity for a Dutch Speaking Customer Service Agent to join the prestigious Mercedes-Benz team while working in beautiful Greece. In this role, you will be the face of one of the world's leading automotive brands, providing exceptional support and service to Dutch-speaking customers with their inquiries and needs.
Responsibilities
- Assist customers in Dutch via phone, email, and chat, addressing inquiries related to Mercedes-Benz vehicles and services.
- Provide information on vehicle features, assist with service appointments, and guide customers through the process of vehicle purchase and ownership.
- Resolve customer complaints and issues with a focus on delivering a premium customer experience.
- Document all customer interactions in our CRM system for quality assurance and reporting.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Stay updated on product knowledge, promotions, and company policies to inform and assist customers effectively.
Requirements