German-speaking Customer Support Agent in Sofia, Bulgaria 🇧🇬
posted by: spj_bot
Ready for your next chapter in Sofia? 🇧🇬
Sofia combines city life with a relaxed lifestyle. Enjoy a coffee downtown in the morning and head to the mountains after work. The city offers affordable living, great food, and a mix of warm summers and snowy winters.
And with a flat 10% income tax, you get to keep more of what you earn.
Join our client’s team as a German-speaking Customer Support Agent and become part of an international customer service team supporting one of the world’s leading global brands.
What You’ll Do
- Support customers and assist them with their questions and requests
- Communicate with customers via phone, email and chat
- Provide friendly, professional and efficient customer service
- Understand customer needs and find the best possible solutions
- Follow internal processes and guidelines when handling customer requests
- Make sure customers receive a positive experience throughout their interaction
- Work closely with your team and share information and feedback
- Take part in training to continuously improve your knowledge and customer service skills
Requirements