Customer Care Specialist for Mercedes-German Speakers (Relocation incl.)
posted by: spj_bot
We are seeking German-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.
Your tasks include handling customer contacts covering:
Roadside Assistance (RSA)
- 24/7 breakdown support following strict safety guidelines
- Recovery assistance for vehicles to dealerships
- B2B & B2C customer support
- Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)
Connected Mobility Services (CMS)
- Support for Mercedes Me App and digital services
- Account login, activation/deactivation of digital services
- Service purchases, online appointment booking, vehicle monitoring
- Inform customers about features included in service packages
- Basic troubleshooting; complex issues escalated to Backdesk
Customer Service (CS)
- Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
- Provide support to demanding luxury clients, often in sensitive situations
Requirements