Swedish Speaking Customer Service for Telecommunications industry
posted by: spj_bot
Mercier Consultancy MD is excited to invite applications for the position of Swedish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing top-notch customer support. You will serve as a vital point of contact for customers, assisting them with their telecommunications needs and ensuring a seamless experience.
Key Responsibilities
- Manage customer inquiries regarding telecommunications services, plans, and devices through phone, email, and chat in Swedish.
- Provide information on service features, billing inquiries, and account management.
- Assist customers with troubleshooting issues related to their telecommunications services.
- Document all customer interactions accurately in our CRM system for effective follow-up.
- Collaborate with technical support and other internal teams to ensure timely resolution of customer issues.
- Stay up-to-date on the latest telecommunications products and services to better assist customers.
Requirements