Swedish Speaking Customer Service for Construction industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for Swedish Speaking Customer Service Representatives in the Construction industry. This position is ideal for individuals who possess a passion for customer service and an interest in construction solutions. As a member of our team, you will provide essential support to customers, ensuring their inquiries and concerns regarding construction services are addressed with professional excellence in Swedish.
Key Responsibilities
- Manage customer inquiries related to construction projects, services, and timelines via phone, email, and live chat in Swedish.
- Provide accurate information on project specifications, pricing, and contract details.
- Assist customers with scheduling, changes to projects, and any service-related requests.
- Resolve complaints and issues promptly, aiming for complete customer satisfaction.
- Keep detailed records of customer interactions and maintain accurate documentation in the CRM system.
- Collaborate with construction teams to ensure seamless communication and service delivery.
- Stay informed about industry standards and best practices to assist customers effectively.
Requirements