Spanish Speaking Customer Service for Social Media Company in Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce a vacancy for Spanish Speaking Customer Service Representatives for a dynamic Social Media Company based in Greece. This position is perfect for individuals who have a passion for online communication and social media, and enjoy helping users navigate their digital experiences. In this role, you will engage with clients in Spanish, providing assistance and support concerning their inquiries.
Key Responsibilities
- Provide outstanding customer support to users via phone, email, and live chat in Spanish.
- Assist customers with account issues, platform functionality, content guidelines, and troubleshooting.
- Resolve customer complaints effectively and ensure a positive user experience.
- Document customer inquiries and responses accurately in the CRM system for record-keeping.
- Collaborate with internal teams to address user concerns and improve service delivery.
- Stay informed about platform updates and changes within the social media landscape to provide accurate assistance.
Requirements