Spanish Speaking Customer Service for Retail industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives in the Retail industry. This role is ideal for individuals who are passionate about providing excellent customer service and enjoy working in a dynamic retail environment. As a member of our customer service team, you will assist customers with their inquiries related to products and services, all while communicating effectively in Spanish.
Key Responsibilities
- Manage customer inquiries regarding product availability, pricing, and order processing via phone, email, and chat in Spanish.
- Provide information on promotions, services, and returns while ensuring a positive customer experience.
- Assist customers with order modifications, cancellations, and special requests.
- Resolve customer complaints and issues promptly with a focus on customer satisfaction.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with store teams to enhance the overall shopping experience for customers.
- Stay informed about product knowledge and trends to better assist customers.
Requirements