Spanish Speaking Customer Service for Pharmaceuticals industry
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and committed to providing exceptional support to clients. You will engage with customers in Spanish, helping them navigate inquiries related to pharmaceutical products and services, and ensuring outstanding customer satisfaction.
Key Responsibilities
- Address customer inquiries regarding pharmaceutical products, services, and compliance via phone, email, and chat in Spanish.
- Provide accurate information to healthcare professionals and patients about medication, dosage, and potential side effects.
- Assist customers with order processing, tracking, and resolving any issues related to their orders.
- Document all customer interactions in the CRM system for future reference and analysis.
- Collaborate with internal teams to ensure timely and accurate responses to customer needs.
- Stay updated on industry regulations and product knowledge to deliver informed support.
Requirements