Spanish Speaking Customer Service for Payment Solutions Provider in Greece
posted by: spj_bot
Mercier Consultancy MD is excited to announce a wonderful opportunity for Spanish Speaking Customer Service Representatives for a leading Payment Solutions Provider, based in Greece. This role is ideal for individuals who are enthusiastic about financial technology and dedicated to delivering exceptional customer support. As a representative, you will assist customers in Spanish, addressing their inquiries and helping them navigate payment solutions.
Key Responsibilities
- Handle customer inquiries related to payment solutions, transactions, and account issues via phone, email, and chat in Spanish.
- Provide accurate information on payment processing, fees, and related services.
- Assist customers with transaction inquiries and troubleshooting any issues they may encounter.
- Resolve customer complaints efficiently, ensuring a positive customer experience.
- Document all customer interactions and inquiries in the CRM system for accurate tracking and follow-up.
- Collaborate with internal teams to improve service delivery and address customer needs proactively.
- Stay informed about industry trends and payment solutions to provide informed assistance.
Requirements