Spanish Speaking Customer Service for Insurance industry
posted by: spj_bot
Mercier Consultancy MD is delighted to present an opportunity for Spanish Speaking Customer Service Representatives in the insurance industry. This role is perfect for individuals who have a passion for helping others and a desire to make a difference in the lives of clients seeking assistance with their insurance needs. In this position, you will provide excellent service in Spanish, ensuring customers receive the guidance they need regarding their insurance policies and claims.
Key Responsibilities
- Manage customer inquiries regarding various insurance products, policy details, and claims processes through phone, email, and chat in Spanish.
- Provide clear and precise information to clients regarding coverage options, premiums, and policy modifications.
- Assist customers with filing claims and troubleshooting any issues encountered with their policies.
- Document all interactions accurately in our customer relationship management (CRM) system.
- Work closely with claims and underwriting teams to ensure timely resolutions for customers.
- Stay informed about updates and changes in insurance regulations and products to provide accurate information.
Requirements