Spanish Speaking Customer Service for Finance industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an outstanding opportunity for Spanish Speaking Customer Service Representatives in the finance industry. If you are passionate about financial services and have a strong commitment to customer satisfaction, this role is tailored for you. You will engage with clients in Spanish, providing assistance and solutions related to financial products and services.
Key Responsibilities
- Respond to customer inquiries regarding financial products, services, and account management via phone, email, and chat in Spanish.
- Provide detailed explanations of financial products, including loans, investment services, and account features.
- Assist customers with account setup, transaction inquiries, and troubleshooting service issues.
- Resolve complaints and issues promptly while ensuring a high level of customer satisfaction.
- Accurately document customer interactions and maintain detailed records in the CRM system.
- Collaborate with internal teams to improve service processes and enhance the customer experience.
- Stay informed about industry trends, regulations, and company offerings to provide accurate information to customers.
Requirements