Spanish Speaking Customer Service Agent For A Multinational Technology Company
posted by: spj_bot
Mercier Consultancy MD is excited to announce an opportunity for a Spanish Speaking Customer Service Agent for a leading multinational technology company. In this role, you will be a vital link between the company and its Spanish-speaking customers, delivering high-quality support and ensuring a seamless customer experience with technology products and services.
Responsibilities
- Assist Spanish-speaking customers through various channels, including phone, email, and chat, with inquiries about technology products and services.
- Provide detailed information on product features, functionality, and troubleshooting assistance.
- Resolve customer complaints and technical issues efficiently and professionally, aiming for high customer satisfaction.
- Document all customer interactions in the CRM system to maintain a clear record of inquiries and resolutions.
- Collaborate with technical teams to address complex issues and enhance customer service delivery.
- Stay updated on new product releases, promotions, and industry trends to provide accurate and timely information to customers.
Requirements