Slovenian Speaking Customer Service for Hospitality & Tourism industry
posted by: spj_bot
Mercier Consultancy MD is thrilled to offer an excellent opportunity for Slovenian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who are passionate about travel and committed to providing outstanding customer experiences. As a representative, you will assist clients with their inquiries regarding travel bookings, accommodations, and tourism activities, all while delivering exceptional service in Slovenian.
Key Responsibilities
- Manage customer inquiries about hotel bookings, travel arrangements, and tourism services via phone, email, and live chat in Slovenian.
- Provide information on available services, promotions, and local attractions.
- Assist customers with reservation changes, cancellations, and any special requests they may have.
- Resolve issues and complaints in a timely and courteous manner, ensuring customer satisfaction.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with hotel and tourism partners to ensure seamless customer experiences.
- Stay updated on travel trends, destinations, and company offerings to provide relevant information to customers.
Requirements