Slovak Technical Support Specialist - Remote In Greece
posted by: spj_bot
Mercier Consultancy MD is seeking a dedicated Slovak Technical Support Specialist to join our remote team in Greece. This position is excellent for individuals who enjoy problem-solving and providing exceptional customer service in the tech space. As a Technical Support Specialist, you will assist Slovak-speaking customers in resolving technical issues related to our products and services, ensuring a smooth and positive experience for them.
Key Responsibilities
- Provide high-quality technical support to Slovak-speaking clients via phone, email, and chat.
- Diagnose and troubleshoot technical problems efficiently and effectively.
- Guide customers through step-by-step solutions and empower them to understand our products better.
- Document customer interactions and technical issues accurately using the CRM system.
- Collaborate with technical teams to escalate unresolved issues and contribute to product improvement.
- Stay updated on product features, technical updates, and best practices within the industry.
Requirements