Slovak Speaking Customer Service for Telecommunications industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Slovak Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals with a passion for technology and a commitment to delivering excellent customer support. As a representative, you will assist customers in Slovak, helping them navigate their telecommunications needs and ensuring a positive experience.
Key Responsibilities
- Handle customer inquiries regarding telecommunications services, including plans, devices, and technical support via phone, email, and chat in Slovak.
- Assist customers with account management, billing questions, and service updates.
- Provide accurate and timely information about product features, promotions, and service availability.
- Effectively resolve customer complaints and technical issues to ensure satisfaction.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
- Stay updated on new products, services, and industry developments to better assist customers.
Requirements