Serbian Speaking Customer Service for Banking industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Serbian Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are detail-oriented and have a passion for providing outstanding customer service in a financial setting. As a customer service representative, you will assist clients in navigating banking products and services, ensuring a smooth and positive experience in Serbian.
Key Responsibilities
- Handle customer inquiries related to banking services, account management, and financial products via phone, email, and live chat in Serbian.
- Provide information about account balances, transaction details, and services, ensuring clarity and understanding.
- Assist customers with account openings, loan applications, and troubleshooting issues.
- Resolve customer complaints and concerns promptly and professionally.
- Document customer interactions accurately in the CRM system, adhering to compliance and regulatory standards.
- Collaborate with internal departments to ensure customers receive comprehensive support.
- Stay informed about new banking products, services, and industry regulations to provide accurate guidance.
Requirements